Shoe Repair Invoice and Ticket Template
A shoe repair ticket should record the pair, brand, existing wear, and the promised pickup date, then price the work by task — resoling, heel replacement, stitching, stretching, leather work — with materials noted and a stated unclaimed-item policy. ShowTheReceipts records intake with condition photos, saves each repair task as a reusable line, and takes payment at pickup.
The ticket
- Customer name and contact
- Brand, description, and existing wear — photographed
- Work authorized and materials chosen
- Quoted price, or quoted range with a call-back threshold
- Promised pickup date
- Unclaimed-item terms
Repair lines
- Full resole — by construction and material
- Half sole / toe tap
- Heel replacement — by type and height
- Stitching and welt repair
- Stretching, patching, dyeing
- Zipper, lining, hardware
- Cleaning and conditioning
Quote a range, call before exceeding it
| Situation | How to quote |
|---|---|
| Standard resole | Fixed, at intake |
| Hidden welt or rot suspected | Range, with call-back threshold |
| Full reconstruction | After inspection, deposit taken |
| Specialist materials | Deposit before ordering |
The upper tells you nothing about the welt. Quote a range and phone before you pass it.
Turnaround belongs on the ticket
Write the promised date, not “about a week.” A stated date is the difference between a customer who calls once and one who calls four times — and it starts your unclaimed-item clock.
What not to do
- Don’t take a pair in without photographing existing wear
- Don’t exceed a quote without calling first
- Don’t order specialist materials without a deposit
- Don’t leave the pickup date and unclaimed policy off the ticket
Frequently asked questions
What should be on a shoe repair ticket?
Customer name and contact, brand and description of the pair, existing wear and damage, the work authorized, materials chosen, the price quoted, and the promised pickup date. Photograph anything already broken — a customer collecting a repaired pair notices old scuffs for the first time and assumes you caused them.
Should I quote before starting the repair?
Always, and get it authorized. Uppers can hide separated welts and rotted stitching you only find once the sole is off — quote a range at intake and call before exceeding it. A surprise invoice at pickup is the fastest way to be left with an unclaimed pair.
Do cobblers take deposits?
On ordinary resoles, no — payment at pickup is standard. Take a deposit when you're ordering specialist materials, doing full leather reconstruction, or the job runs to several hundred dollars, because those materials are cut to that pair and worth nothing if nobody collects.
What do I do about shoes nobody picks up?
State the policy on the ticket — commonly 90 days after the promised date, then storage fees, then disposal per your state's abandoned-property rules. Every shop accumulates a shelf of uncollected pairs; the ticket wording is what lets you eventually clear it legally.