For stump grinding, the scripts that matter most are the booking confirmation with access instructions, the deposit request for multi-stump jobs, and the quote follow-up when a stump turns out bigger or harder to reach than described — since accurate access details and root size drive the real cost. Fill in the customer's name, job price, and date below to get a ready-to-send text or email.
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Text & email scripts for stump grinding
Pick a situation, fill in the details, and copy a ready-to-send message. No-shows, deposits, confirmations, late payments, and reviews — covered.
SMSFirst follow-up (friendly)
Hey {{customerName}}, this is {{businessName}}! Looks like I missed you for our {{jobNoun}} today. No worries — want to grab a new time this week?
SMSSecond follow-up (firm)
Hi {{customerName}}, following up on the {{jobNoun}} we had scheduled — this is the second missed appointment. To keep the slot held, I'll need a {{depositPct}}% deposit ({{depositAmount}}) to rebook. Let me know how you'd like to proceed.
EmailFirst follow-up (friendly)
Subject:Missed you today — let's reschedule
Hi {{customerName}},
Looks like we weren't able to connect for your {{jobNoun}} today. Totally happens — want to pick a new time that works better?
Just reply here or text me and I'll get you back on the schedule.
{{businessName}}
SMSBooking deposit ask
Hi {{customerName}}! Excited to get your {{jobNoun}} on the books for {{date}}. To hold the slot, I ask for a {{depositPct}}% deposit ({{depositAmount}}) — I'll send a link over. Total for the job is {{price}}.
EmailBooking deposit ask
Subject:Confirming your {{jobNoun}} — deposit to hold your spot
Hi {{customerName}},
Looking forward to your {{jobNoun}} on {{date}}! To lock in the time, I collect a {{depositPct}}% deposit ({{depositAmount}}) up front — the remaining balance is due at the {{jobNoun}}. Total comes to {{price}}.
I'll send the payment link separately. Let me know if you have any questions.
{{businessName}}
SMSDay-before reminder
Hi {{customerName}}, just confirming your {{jobNoun}} with {{businessName}} tomorrow, {{date}}. See you then! Reply here if anything changed.
EmailBooking confirmation
Subject:You're booked — {{date}}
Hi {{customerName}},
You're all set for your {{jobNoun}} on {{date}}. Total for the job is {{price}}.
If anything comes up and you need to reschedule, just let me know as early as you can.
See you soon,
{{businessName}}
SMSChecking in on a quote
Hi {{customerName}}, just following up on the {{price}} quote I sent for your {{jobNoun}} — happy to answer any questions or find a time that works!
EmailQuote expiring soon
Subject:Your quote is still open
Hi {{customerName}},
Wanted to check in — the {{price}} quote for your {{jobNoun}} is still available, but I do book up quickly. If you'd like to move forward, just reply here and I'll get you scheduled.
{{businessName}}
SMSFirst reminder (friendly)
Hi {{customerName}}, just a friendly reminder that the invoice for your {{jobNoun}} ({{price}}) is past due. Here's the link again — let me know if you have any questions!
EmailSecond reminder (firm)
Subject:Overdue invoice — {{price}}
Hi {{customerName}},
The invoice for your {{jobNoun}} ({{price}}) is now past due. Please submit payment at your earliest convenience to keep your account in good standing.
If there's an issue or you'd like to arrange a payment plan, let me know and I'm happy to work with you.
{{businessName}}
SMSAfter-job review ask
Hi {{customerName}}, thanks again for having me out for your {{jobNoun}}! If you had a good experience, a quick review would mean a lot: [your review link]
EmailAfter-job review ask
Subject:How did we do?
Hi {{customerName}},
Thanks for choosing {{businessName}} for your {{jobNoun}}! If you have a minute, a quick review helps a lot for a small business like mine: [your review link]
Thanks again,
{{businessName}}
Why scripts, not just an estimate
Stump grinding quotes are often given from a photo or a phone description,
and the real price depends on things you can’t know until the grinder is
on site — root flare, buried rock, access width. Clear texts about access,
pricing changes, and deposits keep jobs from turning into disputes.
The generator above covers the six situations that come up most: no-shows,
deposit requests, booking confirmations, quote follow-ups, late payments,
and review asks.
Fill in the customer’s name, the job price, and a date, and every template
updates live. Copy whichever one matches your tone and send it as-is or
tweak it.
Booking confirmations
Confirm gate width, pet arrangements, and equipment access the day before.
A five-minute text avoids a wasted trip if your grinder can’t get to the
stump.
Quote follow-up
Once you see the actual stump, send an updated price if it’s bigger or
harder to reach than described. Explaining the reason — root flare, rock,
grade — gets faster buy-in than just a new number.
Deposit requests
For multi-stump jobs or ones requiring extra equipment, a deposit up front
is fair since you’re committing a truck and grinder to that address for
the day.
Frequently asked questions
What should I confirm with a customer before a stump grinding job?
Confirm gate access, whether pets need to be secured, and clearance for your equipment. A quick text the day before saves a wasted trip if the grinder can't fit through a narrow gate.
Should stump grinding jobs require a deposit?
For multi-stump jobs or jobs requiring special equipment access, a deposit is reasonable since you're scheduling equipment and travel around that specific job.
How do I explain a price change once I see the actual stump?
Send a quick text with the updated price and why — root flare size, hidden rocks, or grade all change grinding time. Most customers accept it if you explain what changed.